Policies
Terms of engagement and the policies that govern how Avon Chambers works with clients, handles data and conducts itself. This page is a working draft prepared to give the site complete, honest policy coverage from launch — the firm should have it reviewed by its own counsel and refined to reflect its actual practice before treating any clause as final.
These terms govern the relationship between Avon Chambers (“the Chambers”, “we”, “us”) and any person or entity who instructs us (“the client”, “you”). They apply from the point a matter is accepted, alongside any engagement letter issued for that specific matter — where the two conflict, the engagement letter for that matter takes precedence.
We act only on the matter(s) specifically instructed and confirmed in writing. Advice given on one matter should not be relied on as covering any other matter, past or future, unless we confirm otherwise in writing. We are not obliged to advise on a matter outside the agreed scope, even if it comes to our attention while acting for you.
Fees are agreed before work begins, on the fixed-fee, hourly-rate or retainer basis set out in the engagement letter for that matter. Disbursements — court fees, stamp duty, expert or counsel fees, travel and similar third-party costs — are billed separately as incurred. See Fees & Billing below for invoicing and payment terms.
You agree to provide instructions, documents and information promptly and accurately, and to tell us without delay if circumstances relevant to the matter change. We are entitled to rely on the accuracy and completeness of what you provide, and are not responsible for advice that turns out to be wrong because it was based on incomplete or inaccurate information you supplied.
Information you share with us is kept confidential and, where applicable, protected by attorney–client privilege, subject to the exceptions set out in our Confidentiality Policy below (for example, where disclosure is required by law or a competent court).
Before accepting a new instruction we check it against our existing and former clients. Where a conflict — or a risk of one — is identified, we will decline the instruction, or act only once an appropriate conflict waiver has been obtained from everyone affected.
Our liability to you for any claim arising from a matter is limited to the fees paid to us for that matter, except where such liability cannot be limited or excluded under the laws of Bangladesh (for example, liability for fraud or wilful default). We are not liable for indirect or consequential loss.
Either party may end the engagement on reasonable written notice. On termination, you remain responsible for fees and disbursements incurred up to that point, and we will take reasonable steps to protect your position on any matter left unresolved, including handing over your file promptly on request.
These terms, and any matter we act on, are governed by the laws of Bangladesh. Any dispute arising from these terms or our engagement is subject to the exclusive jurisdiction of the courts of Dhaka, without prejudice to any right to refer a dispute to mediation or arbitration by mutual agreement.
This policy explains what personal data this website and Avon Chambers collect, why, and how it is handled.
We use personal data to respond to enquiries, provide legal services to clients, meet our own legal and regulatory obligations, and — only with appropriate care — to improve this website. We do not sell personal data, and we do not share it with third parties except: service providers who help us run this site or our practice (under confidentiality obligations), where required by law or a court order, or with your consent.
Enquiry details that do not lead to an engagement are kept only as long as needed to respond to you and are then deleted. Client and matter records are retained for the period required by professional conduct rules and Bangladeshi law, after which they are securely destroyed.
You may ask us what personal data we hold about you, request a correction, or ask us to delete data we are not otherwise required to keep. To make a request, contact us at avonchambers@gmail.com.
Confidentiality is a professional obligation we take seriously, not just a contractual one. Every member of Chambers and our support staff is bound by confidentiality obligations that continue after a matter ends and after they leave the firm.
All information relating to a client or a matter is treated as confidential, whether it is marked as such or not, unless it is already public knowledge through no fault of ours.
We may disclose confidential information where the client consents, where disclosure is required by law, court order, or a regulator with jurisdiction over us, or to the limited extent necessary to defend ourselves in a dispute with the client over the matter.
Physical files are kept in access-controlled storage, and digital records are protected by access controls, encryption in transit, and restricted internal access on a need-to-know basis.
Fees are agreed in writing before work begins, on one of three bases: a fixed fee for a defined scope of work, an hourly rate for matters where the scope cannot be fixed in advance, or a retainer for ongoing advisory support.
Invoices are issued at agreed intervals (or on completion of a fixed-fee matter) and are due within the period stated on the invoice, ordinarily 14 days. Disbursements paid on your behalf are itemised separately and billed at cost.
Where a precise fee cannot be fixed in advance, we provide a good-faith estimate and will tell you promptly if it looks likely to be exceeded, before further costs are incurred.
Overdue invoices may attract late-payment interest as permitted by law, and we reserve the right to pause further work on a matter until an overdue invoice is settled.
We aim to provide a good service every time, but if something goes wrong we want to hear about it and put it right.
In the first instance, raise your concern with the lawyer handling your matter. If you would prefer not to, or are not satisfied with their response, write to us at avonchambers@gmail.com marked “Complaint”, setting out what happened and what outcome you are looking for.
We will acknowledge a written complaint within 5 working days and aim to provide a full response within 28 days. If a complaint cannot be resolved to your satisfaction internally, we will explain any further options available to you, including referral to the relevant professional body.
Before accepting instructions on certain matters, we are required to verify the identity of clients (and, where relevant, the ultimate beneficial owners of a corporate client) and to understand the source of funds involved.
Valid photo identification, proof of address, company incorporation and ownership documents for corporate clients, and information about the source of funds for a transaction. Instructions may be delayed until satisfactory checks are complete.
Where we are required by law to report a suspicion of money laundering or other financial crime to the relevant authority, we will do so — this obligation can override our usual duty of confidentiality, and in some circumstances the law prevents us from telling the client that a report has been made.
Avon Chambers is committed to equality of opportunity in how we recruit, develop and treat our people, and in how we serve our clients. We do not tolerate discrimination, harassment or victimisation on the basis of gender, religion, ethnicity, disability, age, or any other characteristic protected under the laws of Bangladesh.
Anyone — staff, client, or third party — who believes they have experienced or witnessed conduct falling short of this commitment can raise it confidentially with the firm using the contact details on our Contact page.
This website is attorney advertising. It is provided for general informational purposes only and does not constitute legal advice, nor does viewing it or contacting us through it create a lawyer–client relationship — that relationship only comes into existence once we have confirmed in writing that we are acting for you, and any necessary conflict checks have been completed.
Prior results described anywhere on this site do not guarantee a similar outcome. Every matter turns on its own facts and circumstances, and past performance is not a promise of future results.
Content on this site (including articles under Articles) reflects the law in general terms at the time of writing and may not reflect subsequent developments. It should not be relied on as a substitute for advice on your specific circumstances.
We want this site to be usable by as many people as possible, including people using assistive technology such as a screen reader, magnification, or keyboard-only navigation.
The site is built with semantic HTML, visible keyboard focus states, alt text on informational images, and respects your operating system's reduced-motion preference. We target conformance with WCAG 2.1 level AA as a working standard, though this has not yet been through a full independent audit.
If you find any part of this site difficult to use, please tell us at avonchambers@gmail.com or (88) 01841010059 — include the page and what happened, and we will do our best to fix it.
Last updated 13 September 2026. Questions about any policy on this page can be sent to avonchambers@gmail.com.
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